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Owell

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Who Are We

O’Well is a mental and emotional wellness service provider. Our website address is https://owell.in.

Privacy Commitment:

  • At O’Well, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and disclose information about you through various means:
    • Online Services: When you access or use our websites, mobile applications, and other online products and services (collectively, the “Services”).
    • Counselling or Therapy Services: When you receive counselling or therapy services from us.

Information We Collect

We may collect the following types of information from you:

  1. Personal Details:

    • Name
    • Gender
    • Age
    • Email
    • Phone number
    • Address

  2. Payment Information

  3. Counselling/Therapy Session Details:

    • Details about your mental, emotional, physical, and life situation provided during sessions
    • Notes and observations from our counsellors/therapists during sessions
    • Other information you provide, such as goals, preferences, feedback

  4. Usage Data and Device Information:

    • As described in the O’Well privacy policy, which includes usage data, device information, and inferred data

  5. Comments on the Site:

    • Data provided in the comments form
    • IP address and browser user agent string to help with spam detection
    • An anonymized string (hash) created from your email address may be provided to the Gravatar service
    • After approval, your profile picture is visible to the public in the context of your comment

  6. Media Uploads:

    • Avoid uploading images with embedded location data (EXIF GPS)
    • Visitors can download and extract any location data from images on the website

  7. Cookies:

    • Option to save your name, email address, and website in cookies for your convenience (lasts one year)
    • Temporary cookie set on the login page to check if your browser accepts cookies (discarded when you close your browser)
    • Login cookies last for two days; screen options cookies last for a year
    • If you select “Remember Me,” your login will persist for two weeks
    • Login cookies are removed when you log out
    • Additional cookie saved when you edit or publish an article (indicates the post ID, expires after one day)

  8. Embedded Content from Other Websites:

    • Articles may include embedded content (e.g., videos, images, articles, etc.)
    • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content
    • Interaction tracking applies if you have an account and are logged into that website

Information We Use & Data Sharing

Use of Information:

  • Service Provision: We use the information to provide counselling, therapy, and other wellness services.
  • Communication: We communicate with you about appointments, services, and your wellness journey.
  • Payment Processing: Information is used to process payments.
  • Service Improvement: We improve and develop our services using the information provided.
  • Legal Compliance: We use the information to comply with legal obligations.
  • Additional Uses: Other reasons as described in the O’Well policy.

Marketing and Advertising:

  • Consent Required: We do not use the personal information shared during counselling/therapy sessions for marketing or advertising purposes without your consent.

Security Measures:

  • Password Reset: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Comment Retention:

  • Indefinite Retention: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically, eliminating the need for them to be held in a moderation queue.

User Registration and Profile Management:

  • Information Storage: For users who register on our website (if applicable), we store the personal information they provide in their user profile.
  • Access and Editing: All registered users can see, edit, or delete their personal information at any time (username cannot be changed).
  • Administrator Access: Website administrators can also see and edit user information.

What rights you have over your data

Data Request and Erasure:

  • Data Export: If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided.
  • Data Erasure: You can request that we erase any personal data we hold about you. This request does not apply to any data we are obliged to keep for administrative, legal, or security purposes.

Disclosure of Information

Visitor Comments:

  • Comments may be checked through an automated spam detection service.

Disclosure of Your Information:

  • Similar to the O’Well policy, we may disclose your information to service providers, professional advisors, and as required by law.
  • Specific personal details shared during your counselling or therapy sessions are not disclosed except in the following circumstances:
    • With Your Consent: We share information with your explicit consent.
    • To Counsellors/Therapists: Information is shared with the counsellors or therapists providing your services.
    • Legal Requirements: If required by law, such as through a legal process or to address safety concerns.
    • De-identified or Aggregated Form: Information may be shared in a de-identified or aggregated form.
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